Terms & Conditions

The Nexus Group is an outpatient psychiatric practice providing services that may include psychiatric evaluation, medication management, Transcranial Magnetic Stimulation (“TMS”), Spravato treatment, and related behavioral-health services.

Information provided through our website is for general informational and educational purposes. It is not intended to:

• Diagnose a medical or mental-health condition
• Replace an evaluation by a qualified healthcare professional
• Establish a provider-patient relationship
• Provide individualized medical advice
• Guarantee eligibility for any treatment
• Guarantee a particular treatment outcome

A provider-patient relationship is established only after you have completed the required intake process and have been accepted as a patient by an authorized provider.

Our website, appointment forms, email, patient-support channels, and SMS services are not continuously monitored and must not be used for emergencies.

If you are experiencing a medical or mental-health emergency, call 911 or go to the nearest emergency room.

If you or someone else is experiencing a suicidal or mental-health crisis, call or text 988 to contact the Suicide & Crisis Lifeline.

Submitting an online form, leaving a voicemail, sending an email, or sending a text message does not guarantee an immediate response.

Submitting an appointment request does not guarantee an appointment, establish a provider-patient relationship, or confirm that we can provide the requested service. Appointments are not confirmed until you receive confirmation from our team.

You are responsible for:

• Providing accurate and current contact information
• Responding to scheduling communications
• Providing requested intake or insurance information
• Attending scheduled appointments
• Following applicable cancellation and rescheduling policies

We may decline, cancel, or reschedule an appointment when reasonably necessary, subject to applicable law and professional obligations.

Our clinical services are intended for adults aged 18 and older. By requesting services, you represent that you are at least 18 years old and legally capable of agreeing to these Terms.

Our website is not directed to children under 13. A parent, guardian, or legally authorized representative must provide any legally required authorization for information concerning a minor.

Information regarding insurance participation, coverage, treatment costs, and payment is provided for general informational purposes and may change. Insurance coverage is determined by your health plan. Verification of benefits is not a guarantee that your insurer will pay for a service.

You are responsible for:

• Confirming coverage with your insurer
• Providing accurate insurance information
• Paying applicable deductibles, copayments, coinsurance, and non-covered charges
• Complying with applicable billing and payment policies

Specific financial obligations may be governed by separate patient agreements, financial policies, or consent forms.

You agree to use our website and online services only for lawful purposes. You may not:

• Use the website to violate any law or regulation
• Submit false, misleading, or fraudulent information
• Impersonate another person
• Attempt to access another person’s records or account
• Interfere with the security or operation of the website
• Introduce viruses, malicious code, or harmful technology
• Attempt to bypass authentication or security measures
• Scrape, copy, or collect website content through unauthorized automated methods
• Use our systems to harass, threaten, or harm another person
• Use our website or communications services to send unsolicited advertising or spam

We may restrict or terminate access when we reasonably believe these Terms have been violated.

Certain services may be provided through a patient portal or another third-party platform. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Using a secure password
• Preventing unauthorized access to your account
• Notifying us or the portal provider of suspected unauthorized access
• Ensuring that your contact information remains accurate

You are responsible for activities performed through your account unless prohibited by law.

When you provide an email address or telephone number, you authorize us to communicate with you electronically as permitted by law and according to your communication preferences. Electronic communications may include:

• Appointment-related communications
• Patient portal notices
• Billing or account notifications
• Responses to inquiries
• Administrative messages
• Other communications permitted by law

Standard email and SMS communications may not be encrypted. Do not send unnecessary sensitive medical information through ordinary email, text messages, or general website forms.

By voluntarily providing your mobile telephone number and selecting an applicable consent checkbox, you agree to receive the selected categories of SMS or MMS messages from The Nexus Group, PC.

Providing a telephone number and consenting to SMS communications are separate actions. SMS consent is optional and is not required to submit a form, request or schedule an appointment, receive healthcare services, or make a purchase. Consent checkboxes are not selected automatically. You must affirmatively select each category of messages you wish to receive.

You must be 18 years of age or older to use this SMS service.

We may retain records documenting:

• The telephone number provided
• The consent language presented
• The categories of messages selected
• The date and time consent was provided
• The website, form, or other source through which consent was provided
• Subsequent opt-out or re-enrollment requests

These records may be maintained to operate the messaging program, honor communication preferences, resolve disputes, and demonstrate compliance.

Our collection, use, and disclosure of personal information are governed by our Privacy Policy and Notice of Privacy Practices. Protected health information may be used or disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law.

The website and its contents—including text, graphics, logos, photographs, videos, page designs, and other materials—are owned by or licensed to The Nexus Group, PC, or its licensors and are protected by applicable intellectual-property laws.

You may access and use website content for personal, noncommercial, informational purposes. You may not reproduce, distribute, modify, publish, display, sell, license, or create derivative works from website content without prior written authorization, except as permitted by law.

Our website may contain links to third-party websites or services, including patient portals, payment platforms, insurance resources, mapping services, social-media platforms, and external educational resources. Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for their content, availability, security, or privacy practices. A link does not necessarily represent an endorsement of the third party or its services.

We attempt to provide accurate and current information, but we do not guarantee that all website content is complete, current, or error-free. Services, providers, locations, office hours, insurance participation, and treatment availability may change without notice. We may modify, suspend, or discontinue any website feature when reasonably necessary.

To the extent permitted by law, the website and online services are provided on an “as is” and “as available” basis. We do not guarantee that:

• The website will always be available
• The website will be free from errors or harmful components
• Information will always be complete or current
• Electronic communications will always be delivered
• Use of the website will produce a particular healthcare or treatment outcome

Nothing in these Terms limits rights or obligations that cannot legally be limited.

To the fullest extent permitted by law, The Nexus Group, PC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of—or inability to use—the website or online services. This limitation does not apply where prohibited by law and does not limit liability for professional healthcare services when such liability cannot legally be limited.

To the extent permitted by law, you agree to defend and indemnify The Nexus Group, PC against claims arising from:

• Your unlawful use of the website
• Your material violation of these Terms
• Your infringement of another person’s rights
• False or fraudulent information you intentionally submit

This section does not apply where prohibited by law.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute concerning these Terms will be handled in an appropriate state or federal court having jurisdiction in Pennsylvania, unless another process is required by applicable law or a separate enforceable agreement.

We may update these Terms periodically to reflect changes in our services, practices, technology, or legal obligations. Revised Terms will be posted on this page with an updated effective date. Continued use of the website following an update constitutes acknowledgment of the revised Terms. Changes to SMS consent will not replace any additional consent required by law.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

All practice locations use the following contact information:

• Telephone: (412) 214-0042
• Fax: (412) 385-2468
• Website: https://www.thenexusgrouppc.com

For privacy or compliance questions, contact:

The Nexus Group, PC Privacy & Compliance (412) 214-0042